"Having observed as your business organisation struggles with implementing your customer service strategy and make less of a success of it: we wish to bring "life" to the letters of your service delivery policies: helping you to plant a service philosophy that would be nurtured into an enduring service culture - through a professional business coaching approach."
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'Nekan Adewunmi - Lead Business Coach
What is Business Coaching?
Business coaching is the practice of providing positive support and positive feedback while offering occasional advice to an individual or group in order to help them recognize ways in which they can improve the effectiveness of their business. Coaching is an excellent way to attain a certain work behavior that will improve customer service, employee accountability, motivation, teamwork, sales, communication, goal setting, strategic planning, leadership, succession planning and more...Reid Walley
Our Courses are delivered typically through a Professional Coaching approach, utilizing thought-provoking questioning and imaginative reasoning channels in identifying, exploring and understanding the anatomy of Quality Service Delivery.
The Course inquires into the identity of The Customer; His Needs and Nuances. It seeks to understand the philosophy of being a customer through an investigation of the "Customer Concept", and attempts to set guidelines on how service personnel should relate with their customers professionally and otherwise. It conducts a review of the importance of customer complaints/feedback and concludes with an answer to the rhetorical question: Are All Customers Equal? The course is targeted at new and existing line staff and their supervisors.
We are a Customer Service Solution and Business Effectiveness Provider with our focus on Business Coaching, Service Culture Advisory and Customer Services Advocacy: helping business organisations in developing Quality People, who drive Quality Processes to deliver Quality Service!